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I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article. I paid $375 for the plan and $75 for each service call. I think it was money well spent and am very satisfied!I had a 1 year policy with American Home Shield AHS that came with the sale when I bought my renovated 1908 Craftsman home. I used their service twice to fix valves that had been installed backwards in the bathroom water fixtures. Other than that their service was a complete waste of $500/year. Each time I called about a problem having to do with faulty plumbing, electric, or faulty workmanship, AHS always found an excuse with the problem that disqualified it from their coverage plan. Each time I paid $60 for a plumber or electrician to come out only to tell me the problems were never covered by AHS. I decided to cancel the policy after 2 years but AHS made me pay for a 3rd year.

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01.14.2007 | 34 Comments

Nonetheless, I decided not to renew figuring that a savings account is a better plan that will actually pay me in the long run. I was very pleased to see your review of home warranty companies and the way they operate. When a hot water recirculating pump burned out in my home, my own horrendous experience with one of the biggest home warranty companies was quite a learning experience. Here is what I learned:1. Service companies that work with these warranty companies may be inclined to find reasons that your problem is not covered. In my case, they blamed faulty original installation of the pump.

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01.14.2007 | 16 Comments

If you could reply to this with a private message elaborating more on how we made you feel that way, we would greatly appreciate it. In any case, our offers are still available if you would like to try out obtaining faster service for your AC. Thank you. We just bought a home in Nashville and the sellers purchased a home warranty through 2 10. Our AC just went out and after spending over 2 hours on the phone with them there is no repair in sight. It is over 90 degrees in Nashville and our house reaches 85 degrees inside. We have pets and an elderly and this is a health and safety issue. I explained this to a "manager" who explained it will take 3 5 business days for the "back office" to review this. It will also take a few days/weeks for the part to be delivered and then "some time" once the part is delivered for the AC tech to fit it in their schedule for repair. Even though I asked for this to be rushed as it is excessive heat and there are pets and older people in the home, he just says this is their procedure. I will be contacting all governmental and consumer protection agencies over 2 10 Home Buyers Warranty unethical business policies that put the public at risk.